Wednesday, September 30, 2009
Tuesday, September 29, 2009
Bitange Ndemo, permanent secretary of the Ministry of Information and Communication, said: 'The ISPs are being mischievous. The cost should be lower than KES600 (USD8.29) per megabyte; it should be closer to KES200. We have many options but it is always good to leave the competition to push the pricing down, but if it does not the regulator can step in.' Some ISPs, such as Kenya Data Networks (KDN), have reduced prices, but have limited coverage.
Friday, September 25, 2009
There is also an urgent need for new approaches to financing and building out information and communication infrastructure.
"At this stage nobody is in a position to talk about the policy change on convertibility. However, the government will always be supportive of the initiative by an Indian company for an overseas transaction and acquisition," Sharma said.
The new chairman is running a consultancy company in Information Technology and Public Finance.
Dlamini also sits in various other Boards in the country as Director. Observer
Wednesday, September 23, 2009
The tariff, branded Supa Ongea, is backed by a technology known as Dynamic Discounting Service (DDS), and presents another ground-breaking innovation from Safaricom.
The Economic Times reported yesterday that hopes are pinned on this crucial meeting between the two leaders in Pittsburg where the summit will take place.
the scales in terms of bulk pricing; and other, smaller players such as Wireless Internet Service Providers (WISPs) and Internet Service Providers begin to collectively negotiate better rates with wholesalers of broadband (who will in turn be driven by greater competition to lower prices).
connection may well drop to 10% or lower, increasing their ability to stay profitable.
the Seacom cable does not provide complete coverage of all regions (it covers most of the East coast of Africa) and the national backbones do not have the reach and capacity to extend the available bandwidth to all regions and remote areas.
drive pricing down and in the wake of the event, more local businesses and individuals will start to avail of this service.
infrastructure was simply not rolled out because the average revenue per user in that particular area did not merit investment by incumbent fixed and mobile operators.
incumbent fixed and mobile operators whose fees were too costly to support a viable business case.
Tuesday, September 22, 2009
Chief Executive Officer Mr. Douglas Mboweni said the demand had completely surpassed all projections, which were based on take up in other countries around the world. Mr. Mboweni said the company had also been surprised by the number of people who have 3G and GPRS phones ready to be activated.
Egypt based mobile network operator, Etisalat Egypt recently deployed a video call based customer care facility from Genesys that the company says has lifted customer satisfaction levels have risen by 11 percent at a time when it has reduced cost per customer contact by two thirds.
Etisalat Egypt has created a multimedia contact centre, combining video, voice, and SMS, with voice recognition, avatars, and other advanced self service choices. More than 41,000 customers use the new contact centre to activate their services without talking to a live agent.
"Etisalat's virtual customer service system has the capacity to handle 70,000 calls per day through self service, and 25,000 via assisted service," commented Bruce Eidsvik, Genesys Vice President for EMEA. "At the heart of the system is Genesys software, which drives virtually every aspect of customer service, including the voice self service, the video-enabled IVR, proactive contact, the underlying business processes, routing between five sites and workforce optimisation.
Bruce Eidsvik, Genesys Vice President for EMEA: "Etisalat created the video capability because, for some customers, traditional self-service systems are too impersonal and prevent a great customer experience. The idea behind video IVR is to leverage the new generation of smart phones to enable consumers to use pictures, voice activated service, and live interactions all from the same device. They are also leveraging SMS text messaging, which is a new and profitable trend among customer service organisations."
This represents around 13 percent of the customer base in the country.
Wednesday, September 16, 2009
Thursday, September 10, 2009
France Telecom's (FT's) latest appeal against the rejection of its bid to buy the remaining shares it does not currently hold in Egyptian mobile operator Egyptian Company for Mobile Services (MobiNil) has failed.
An independent appeal body has upheld the original ruling of the then financial regulator, the Capital Market Authority (CMA), although no reasoning behind the latest decision has been announced. Khaled Serry Seyam, deputy chairman of the Egyptian Financial Supervisory Authority (EFSA), which superseded the CMA in July this year, simply noted: 'They have rejected the appeal and approved the Capital Market decision'.
This is FT's third appeal against a rejection of a bid for those shares in MobiNil held by minority stakeholders; the CMA has previously indicated that these offers were dismissed for being 'unfair' to stakeholders.